General Terms and Conditions of Sale – Shop

Article 1 — Role of Valentia and seller identity

1.1.Valentia operates a platform connecting Partners (craftsmen/professional venues) and Customers.

1.2.The sales contract is concluded directly between the Customer and the Partner identified on the product sheet, order confirmation, and invoice. Valentia is not the seller of the products.

1.3.Valentia provides platform services: offer publication, secure payment, tracking interface, assistance, and amicable mediation.

1.4.Role distribution and contact: Valentia acts solely as a technical service provider for connection and secure payment. The Partner remains the sole seller and solely responsible for the products (design, manufacturing, compliance, safety, availability, after-sales service). Any request related to the product (features, quality, defect, repair, replacement, returns) is handled with the Partner via the dispute area (art. 9), Valentia facilitating coordination and traceability without substituting the seller or advancing own funds. In case of failure of amicable mediation, the dispute falls under the competent courts referred to in article 18.

Article 2 — Handmade products, information and availability

2.1.The products offered are handcrafted, often unique pieces, in small series and/or customizable. Slight variations in appearance (shades, textures, dimensions to the mm) may occur and are part of the authenticity of the pieces.

2.2.Each product sheet includes: title, description, features, dimensions, photos (illustrative), prices including VAT, indicative delivery times, delivery fees and methods, possible customization options.

2.3.Offers are made within availability limits. In case of unavailability after order, the Customer is informed and refunded without delay.

Article 3 — Right of withdrawal and legal exclusions (highlighted)

3.1.As a rule, the consumer Customer has a legal right of withdrawal of 14 days for distance sales.

3.2.Exception – Handmade products to specifications: pursuant to article L.221-28 3° of the Consumer Code, no right of withdrawal applies to goods made according to consumer specifications or clearly personalized, as well as unique pieces or small series made to order (e.g. choice of material/color/dimensions, engraving, assembly, personalized variations).

3.3.When the right of withdrawal remains applicable (standard non-personalized product), the Customer has 14 days from receipt to notify withdrawal, then 14 additional days to return the product in perfect condition. Except for proven defects, return costs are borne by the Customer. Refund is made on the original payment method upon receipt and inspection of the return.

Article 4 — Prices, taxes and invoicing

4.1.Prices are displayed including VAT (all applicable taxes included) in euros, excluding delivery fees indicated separately before payment.

4.2.The invoice is issued by Valentia on behalf of the Partner and made available to the Customer.

4.3.In case of obvious pricing error (clear typographical error), the order may be canceled and fully refunded.

Article 5 — Order: steps, proof and availability

5.1.Process: add to cart → summary → contact details & address → payment → confirmation email.

5.2.The order is final after payment validation. Valentia and/or the Partner may refuse/cancel any order for legitimate reasons (fraud, incomplete address, anomaly).

5.3.Electronic logs, emails and system recordings serve as proof of exchanges and statuses (legal archiving).

Article 6 — Secure payment

6.1.Payments are processed by a certified provider (e.g. 3-D Secure, PCI-DSS standards). Bank card data is never stored by Valentia.

6.2.Accepted methods: bank cards, Apple Pay, Google Pay, PayPal (if enabled).

6.3.In case of refund, this provider applies its own fees and terms according to the policy applicable at the time of the transaction.

Article 7 — Delivery

7.1.Served areas, carriers and indicative times are shown on the product sheet and/or cart.

7.2.The Partner provides a tracking number/link. A shipping email is sent to the Customer.

7.3.From delivery, the Customer has 10 calendar days to confirm receipt or report a problem (see art. 9). If no report is made within this period, the order is deemed compliant and funds are transferred to the Partner, without prejudice to legal guarantees (art. 10).

7.4.Damaged package: make precise reservations with the carrier upon delivery, documented by photos, then contact Valentia support service.

7.5.Address error/unclaimed package attributable to the Customer: contact Valentia support service.

Article 8 — Cancellation before shipment

8.1.As long as the order status is "Preparation" and before shipment, cancellation can be requested via the Customer interface; it remains subject to artisanal manufacturing constraints and any customization already started.

8.2.After shipment, refer to return/dispute procedures (art. 3 and 9).

Article 9 — Reporting a problem, dispute and assistance

9.1.Within 10 days following delivery, the Customer can open a file from their account (or failing that by email: contact@valentia.art attaching: order number, photos, description (damaged, non-compliant, incomplete product, abnormal delay, etc.).

9.2.Valentia acknowledges receipt and coordinates the response with the Partner (traced exchanges). Depending on the case, repair, replacement, reshipment, reduction, refund may be proposed.

9.3.In absence of amicable agreement, the Customer may resort to the consumer mediator (art. 14) and/or competent courts.

9.4.Main contact and scope of requests: For any claim regarding the product (defect, non-compliance, fault, missing parts, error), the main contact is the selling Partner, accessible via the dispute file opened in the Customer area. Valentia coordinates exchanges and solution (repair, replacement, reduction, refund) without assuming the role of seller or insurer. Any monetary claim resulting from a product failure is directed against the Partner; failing amicable agreement or successful mediation, the dispute is brought before the competent courts (art. 18).

Article 10 — Legal guarantees (compliance and hidden defects)

10.1.The seller (Partner) remains responsible for legal guarantees:

— Compliance guarantee (Consumer Code L.217-3 et seq.): the good must conform to the expected use and description. The Customer may obtain compliance, repair/replacement or, failing that, price reduction or contract termination.

— Hidden defects guarantee (Civil Code 1641 et seq.): the Customer may request contract termination or price reduction.

10.2.These rights are exercised free of charge for the Customer when a defect is proven. Return/reshipment costs are then borne by the seller.

10.3.Withdrawal exclusions (art. 3) do not affect legal guarantees.

Article 11 — Returns (excluding withdrawal) and practical terms

11.1.For any return related to a defect (non-compliance, damage, error), a return slip or instructions may be provided after opening the file (art. 9).

11.2.Risks related to return transport are borne by the party organizing this transport.

11.3.After receipt and verification, the agreed solution is executed without undue delay (repair, replacement, refund).

Article 12 — Fraud prevention and security

12.1.Valentia reserves the right to perform verifications (identity, address, bank validation) and to suspend/cancel an order in case of suspected fraud or obvious anomaly.

12.2.Any abusive use of procedures (multiplying unfounded requests, unjustified chargebacks, abuse of the ordering system, etc.) may result in future refusals and reporting to competent authorities.

Article 13 — Personal data

13.1.Customer data is processed for order management, fraud prevention, invoicing and after-sales service.

13.2.To learn more about rights (access, rectification, deletion, opposition, limitation, portability), consult Valentia's Privacy Policy and/or contact: contact@valentia.art.

13.3.Payment data is processed by the payment provider Stripe; Valentia does not have access to it.

Article 14 — Consumer mediation and dispute resolution

14.1.In case of failure of a written claim to Valentia, the Customer can contact the consumer mediator free of charge.

14.2.The Customer can also use the European Online Dispute Resolution platform: https://consumer-redress.ec.europa.eu/index_fr

14.3.The Customer retains in all cases the right to bring the dispute before the competent courts.

Article 15 — Responsibilities

15.1.Product responsibility: The Partner is solely responsible for the quality, compliance, safety and legal guarantees applicable to the products (art. 10). They bear decisions of repair, replacement, reduction or termination and, if applicable, return costs when the defect is proven.

15.2.Valentia is neither owner, custodian, nor shipper of the products and does not intervene in their manufacturing, packaging, logistics, or after-sales service. Its liability is limited to the platform services it provides (connection, secure payment, interface, coordination), within proven direct damages, excluding any indirect or consequential damage (loss of chance, profit loss, image damage). It cannot be held liable for failures attributable to the Partner or carrier.

15.3.Force majeure: no party is liable for failure due to an unforeseeable, irresistible and external event (strikes, disasters, major outages, administrative measures, etc.).

15.4.Risks are transferred to the Customer upon product delivery.

15.5.Refunds due: Refunds due to product defect or non-compliance are borne by the selling Partner. Valentia may ensure technical implementation (payment flow) without assuming financial burden, except mandatory legal provisions to the contrary.

Article 16 — Intellectual property and site use

16.1.Site elements (texts, visuals, trademarks) are protected. Any unauthorized reproduction is prohibited.

16.2.Product sheet photos are illustrative; the description prevails.

Article 17 — Changes to the GTC

17.1.Valentia may update the GTC. Applicable GTC are those in effect on the order date.

17.2.Subsequent changes apply only to sales after their entry into force.

Article 18 — Applicable law and competent courts

18.1.The GTC are subject to French law.

18.2.The Customer may bring the case before the territorially competent court under consumer law (court of the Customer's domicile, delivery place or the harmful event, according to applicable rules).

Article 19 — Contact and customer service

19.1.For any question, the Customer can contact Valentia at 06 51 83 21 81, by email: contact@valentia.art or by mail to Valentia SAS, 416 Chemin de St Michel les Adrechs, 83440 Seillans.

19.2.A “My orders” area is available for tracking and requests

Acceptance provisions

These General Terms and Conditions of Sale apply to any order placed from the Purchase Summary page on the www.valentia.art Shop.

By checking the box "I accept the General Terms and Conditions of Sale" on the order page, you acknowledge having read these GTC and accept them without reservation.